Keeping Up at Serene Spirit

Important Updates

INSURANCE UPDATES

  • As of 9/1/2024 SSMHC will no longer accept new patients with Health EZ insurance

  • Requests to join HealthPartners has been denied. SSMHC plans to reapply in the future.

If there are any other insurance companies you feel is important to work on contracting with, please contact Tatyana - billing@serenespiritmhc.com

OFFICE & STAFF UPDATES

  • Provider Sydney Lane has returned from maternity leave as of 8/18/25 and will continue to see patients as well as taking on new patients with a slightly abridged schedule.

  • Provider Dana Hainer will begin seeing patients as of 3/1/25.

  • Dustin Dean will be transitioning from Serene Spirit and will continue to see current patients until 2/1/2025. All patients should receive a letter regarding continuing care in the mail.

  • Dale Nasby will be retiring from patient visits by 1/1/2025.

  • Sydney Lane will begin seeing patients by 12/1/2024. Current Serene Spirit Clients can get on a waitlist to see Sydney by emailing office@serenespiritmhc.com. All new patients please fill out a New Patient Request form from our website.

PORTAL UPDATES

Subject: AutoPay Pre-Visit Launching September 15th

Dear Serene Spirit Clients,

Beginning September 15th, 2025, our practice will begin using the new AutoPay Pre-Visit feature through MYIO for all telehealth appointments.

Here’s what this means for you:

  • Secure check-in: Before your appointment, you’ll be asked to meet your patient responsibility (such as copay, coinsurance, or appointment fee if you are self-pay). ***Those who do not have a copay, coinsurance, or a deductible amount may disregard this message.

  • Streamlined process: If you already have a prepayment, unapplied payment, or credit balance that covers your responsibility, you’ll be able to check in without making an additional payment.

  • Telehealth made easier: For virtual visits, you’ll complete your payment and check-in through MYIO, which will automatically notify your provider that you’re ready to begin.

  • Avoid delays: To prevent any interruption or delay at the time of your appointment, please ensure you have an active credit card saved on file.

This update helps us keep the check-in process simple, transparent, and efficient—so you can focus on your care instead of paperwork.

If you have any questions or need help with AutoPay Pre-Visit, please contact us at (507) 316-4424 or billing@serenespiritmhc.com.

Thank you for choosing Serene Spirit. We look forward to continuing to serve you.

Warm regards,

Your Serene Spirit Team

Attention mobile device users who have not yet downloaded MYIO for telehealth

Effective June 1st, anyone wishing to join a telehealth session with a mobile device will need to download the MYIO app rather than launching a session from a browser. 

What if I don’t have a patient portal?

A MYIO portal login is not needed if joining through a guest access link, but the user will need to download the MYIO app prior to their session. 

Step 1:  Download the MYIO app (it is not necessary to enter a username and login even though it will prompt you to do so)

Step 2:  At the time of your appointment, a guest access link will be emailed to you.  The link will take you directly into the MYIO app where you can join the session.

What if I am already using the MYIO app to connect to telehealth sessions?

Those patients who are already connecting to telehealth sessions on a mobile device through the MYIO app can disregard this notice.

What if a user is unable to download and successfully use the MYIO app?

If a patient or guest is unable to download and use MYIO, they will need to access the telehealth session by non-mobile device.

Will I still be able to join telehealth sessions on a mobile device without the app?

No, with the upcoming update, mobile users will be required to join telehealth sessions through the MYIO app. Joining using a mobile browser will no longer be supported.

What is considered a mobile device?

A phone or tablet (such as an Apple iPad) that can connect to the internet.

Serene Spirit’s electronic health management system, Valant, has initiated this change in order to alleviate common connection problems. We appreciate your patience as they work to make telehealth a better, more reliable experience.

Please call our office at (507) 322-6564 if you have any questions or would like our assistance.

Thank you!

Your Serene Spirit Team