Keeping Up at Serene Spirit
Important Updates
INSURANCE NETWORKING UPDATES 4/30/24
Please note that credentialing & contracting with new insurance companies can take 3-6 months
Requests to join America’s PPO (Health EZ parent company) were submitted February 2024. Serene Spirit has made extra efforts to accomplish networking as soon as possible. Our Office Manager is working tirelessly to expedite this process.
Requests to join Aetna began in April 2023. We are currently at the final stages of contracting as of April 2024.
Requests to join HealthPartners has been denied. SSMHC plans to reapply in the future.
If there are any other insurance companies you feel is important to work on contracting with, please contact Tatyana - billing@serenespiritmhc.com
OFFICE & STAFF UPDATES
Tatyana will be unavailable for billing/account questions beginning Wednesday April 10th, 2024. She will be begin responding to communications on Tuesday April 23rd, 2024.
For Immediate assistance, please contact Sarah at our main office. Phone: 507-322-6564 Email: office@serenespiritmhc.com
PATIENT STATEMENTS
March 2024 Statements sent 05/02/2024
March statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow an additional 5-7 days to receive.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
February 2024 Statements sent 04/01/2024
February statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow an additional 7-10 days to receive. We apologize for the delays.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
January 2024 Statements sent 02/26/2024
January Statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow for an additional 3-5 days to receive your statement.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
Attention Serene Spirit Clients
On February 6, 2024 ALL patients with a balance received a statement in their patient portal containing information on appointments and balances from 2023. Please review your statement carefully to confirm all charges and payments are as expected. If your insurance coverage seems insufficient, please consult your benefits package and call the customer service number on the back of your insurance card before reaching out to Serene Spirit.
If you have any additional questions regarding your statement, please send a secure portal message to Billing OR submit an email to billing@serenespiritmhc.com.
For balances lower than $25, no payment is due at this time. Patient’s with a balance greater than $25, please submit a payment.
Payment options available:
Credit card payment through your patient portalCredit card payment over the phoneMail in checkIn-person cash with exact changeAutomated Payment Plan*
Moving forward, patient statements with a balance greater than $25 will be sent through your patient portal at the end of every month unless otherwise specified.
* To set up a payment plan, please email Shanda at admin@serenespiritmhc.com
PORTAL UPDATES
Attention mobile device users who have not yet downloaded MYIO for telehealth
Effective June 1st, anyone wishing to join a telehealth session with a mobile device will need to download the MYIO app rather than launching a session from a browser.
What if I don’t have a patient portal?
A MYIO portal login is not needed if joining through a guest access link, but the user will need to download the MYIO app prior to their session.
Step 1: Download the MYIO app (it is not necessary to enter a username and login even though it will prompt you to do so)
Step 2: At the time of your appointment, a guest access link will be emailed to you. The link will take you directly into the MYIO app where you can join the session.
What if I am already using the MYIO app to connect to telehealth sessions?
Those patients who are already connecting to telehealth sessions on a mobile device through the MYIO app can disregard this notice.
What if a user is unable to download and successfully use the MYIO app?
If a patient or guest is unable to download and use MYIO, they will need to access the telehealth session by non-mobile device.
Will I still be able to join telehealth sessions on a mobile device without the app?
No, with the upcoming update, mobile users will be required to join telehealth sessions through the MYIO app. Joining using a mobile browser will no longer be supported.
What is considered a mobile device?
A phone or tablet (such as an Apple iPad) that can connect to the internet.
Serene Spirit’s electronic health management system, Valant, has initiated this change in order to alleviate common connection problems. We appreciate your patience as they work to make telehealth a better, more reliable experience.
Please call our office at (507) 322-6564 if you have any questions or would like our assistance.
Thank you!
Your Serene Spirit Team